Privacy Policy

This Privacy Policy explains how Boombet Casino generally handles personal information when players visit the website, create or use an account, make transactions, contact support or use related services. It also explains the choices available to players in relation to their information.

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About this Privacy Policy

Boombet Casino respects the privacy of its players and aims to handle personal information responsibly. This policy is written for players in Australia and describes, in general terms, the types of information an online casino may collect, why that information is used and how players can make a privacy request.

Article contents

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how a player uses the website, whether an account is opened, which services are used and what information is needed to meet security, verification and legal requirements.

This policy may apply to information collected through the Boombet Casino website, account features, customer support communications, payment processes and other related online interactions. By using the website, players should read this policy together with any applicable website terms and responsible gambling information.

This page provides general information and does not change any rights that a player may have under applicable privacy or consumer protection requirements. Where a request concerns information that cannot be disclosed, changed or deleted because it must be retained or protected, an explanation may be provided where appropriate.

Information that may be collected

An online casino typically handles information supplied by players, information created when an account is used and technical information collected when the website is accessed. Depending on the circumstances, this may include the following categories:

Account details, such as a player’s name, date of birth, residential information, username, password and contact details.
Identity and verification information, including documents or other evidence used to confirm identity, age, account ownership or eligibility to use particular services.
Payment and transaction records, including deposits, withdrawals, bets, account balances, payment method information and related transaction references. Payment information may be processed by specialised payment providers.
Communications and support information, including messages, enquiries, complaints, account notes and records of interactions with customer support.
Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, approximate location, language settings and website activity.
Cookie and similar technology information, including information about pages visited, preferences, session activity and interactions with website features.
Information connected with security, responsible gambling, fraud prevention and compliance checks, where such checks are relevant to the account or activity.

Players should provide information that is accurate, current and complete when requested. If information is missing, incorrect or unable to be verified, some account or support functions may not operate as expected. Players should not provide another person’s information unless they are authorised to do so.

Some information may be collected automatically when a player browses or uses the website. This helps the site remember settings, maintain sessions, identify technical problems and understand how features are used. Technical information may also help detect unusual activity or attempts to compromise an account.

How information is used

Information is generally used for purposes connected with operating an online casino and providing account services. These purposes may include:

Creating, administering and maintaining a player account.
Processing deposits, withdrawals, bets and other account transactions.
Confirming identity, age, account ownership and eligibility to use the services.
Carrying out security, anti-fraud, anti-money-laundering and other risk-management checks where required.
Providing customer support, responding to questions and investigating complaints or account issues.
Maintaining website functionality, improving services, testing features and resolving technical faults.
Sending service messages about accounts, transactions, security, changes to the website or other necessary operational matters.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Meeting legal, regulatory, tax, accounting, court or other official requirements that apply to the business or its service providers.
Protecting the rights, property, safety and security of players, the website and the people who operate or support the services.

Information may be combined from different account, transaction, technical and support records where this is reasonably necessary for these purposes. For example, account information and transaction history may be reviewed together to investigate a payment issue or identify unusual activity.

When information may be shared

Personal information may be shared with service providers that help operate the website and related services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, communications, security monitoring and website analysis. They should only receive information needed for their relevant function and may be subject to confidentiality and security obligations.

Information may also be disclosed where reasonably necessary to meet a legal or official request, protect the security of the services, investigate suspected fraud or misuse, enforce applicable terms, or protect a player or another person from harm. If information is handled by a provider located in another country, it may be subject to the privacy requirements of that location as well as applicable Australian requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on a device when a player visits a website. Boombet Casino may use cookies to keep players signed in, remember preferences, support account and security functions, measure website performance and understand how visitors use the site. Some cookies may be provided by service providers that help deliver analytics, security or other website functions.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the availability, security or functionality of some website features. Browser settings vary, so players should check the help information for their chosen browser if they want to change cookie preferences.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure connections and restricted access for staff and service providers who need information for their work.

No online service can guarantee that information will always be completely secure. Players should use a strong, unique password, keep login details private, use trusted devices and notify support promptly if they suspect that an account or device has been accessed without permission.

Retention of information

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Backup copies or records held for security and legal purposes may not be removed immediately.

Player privacy rights and requests

Subject to applicable requirements and reasonable identity checks, players may ask to exercise privacy rights in relation to their personal information. These rights may include:

Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may be limited where records must be retained for legal, security, dispute or other legitimate purposes.
Marketing consent: withdraw consent to marketing communications at any time. Players may also use an unsubscribe option in a marketing message where one is provided. Withdrawing marketing consent does not usually stop essential service or security messages.
Information about use: ask for general information about how personal data is collected, used, shared and retained.

To make a data rights request, contact support@boombetcasino.wtf. Please explain the request clearly and include enough information to help identify the relevant account or records. For security, additional information may be requested to confirm identity before a request is completed.

Requests will be considered and handled within a reasonable time, subject to applicable requirements, the nature of the request and the need to protect other people’s information. If a request cannot be completed in full, the reasons may be explained where appropriate. Players may contact the same email address with questions about this Privacy Policy or concerns about how their information has been handled.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, information practices or applicable requirements. The updated version will be made available on the website, and the date or version information may be changed when appropriate. Players should review this page periodically so they remain aware of how information is handled.